“Our core value is to provide excellent service levels to our clients. We have a highly experienced team and it's clear that they love what they do. The travel industry isn't transactional, it sells excellent service and a promise to deliver. We understand that arranging travel for clients and consumers is more than about the transaction, it's about the ability to get things right and when things do go wrong you've got someone on the other side of the telephone working to put it right. That's what AFS strives to achieve in the service levels and product offering.”

Heather Haggis, Head of AFS